customer stories
Automating complex insurance claims analysis from end to end
Clyde & Co
19/20 key fields identified after 20 hours of use
Industry first checkbox recognition feature
Optimized claims process
Results Achieved Within Hours of Roll-Out
Clyde & Co deployed Luminance’s platform within 24 hours with immediate value realization. The system learned rapidly from exposure to the firm’s documents. After just 20 hours of platform use, Luminance identified 19 of 20 key fields in their claim forms, significantly expediting document review.
Industry First Innovation with Legal AI
Luminance delivered an industry-first checkbox recognition capability for Clyde & Co, automatically detecting and identifying ticked checkboxes across claim forms—a complex Computer Vision challenge. This feature was developed in two weeks.
“We were blown away by what Luminance could do. The speed at which they delivered such complex and sophisticated functionality was exceptional.”
Integrations Create End-to-End Claim Handling
Using Luminance’s public API, Clyde & Co integrated the platform across multiple applications, creating the firm’s first seamless end-to-end claim handling solution in the UK. Claims are automatically routed to Luminance for analysis, with extracted datapoints migrated to relevant teams.
AI Driving Value for the Firm and Clients
The automation reduced claims handling to a two-person legal team operation. Efficiencies were passed to clients through faster evaluations and enhanced service quality.
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